Shipping policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after order confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times within UK are:
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Standard Shipping: 5–10 business days
Delivery times are estimates and may vary depending on location (metro vs. remote areas), carrier delays, or peak periods.
Shipping Costs
Shipping costs are calculated and displayed at checkout.
From time to time, free shipping promotions may be available.
Tracking Information
All orders include tracking.
Tracking details will be sent by email once your order has shipped.
Please allow 24–72 hours for tracking updates to appear.
Incorrect or Incomplete Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Delays
While we aim to deliver all orders on time, we are not responsible for delays caused by shipping carriers, weather conditions, public holidays, or other circumstances beyond our control.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost, please contact us at info@velmora-home.net within 7 days of delivery (or expected delivery), and we will assist you promptly.
Contact Us
For any shipping-related questions, please contact us at info@velmora-home.net.